Refuse collection, City drop-off facilities and Christmas boxes over the festive season 2024

11 December 2024

With the festive season upon us, the City’s Urban Waste Management Directorate would like to remind residents about updates to waste services at this time of year.

Refuse and recycling collection
 
Refuse and recycling (for areas that receive this service) are scheduled to be collected as usual throughout the festive season, including the public holidays listed below:

• Monday, 16 December 2024
• Wednesday, 25 December 2024
• Thursday, 26 December 2024
• Wednesday, 1 January 2025

Residents must please ensure that their bins are placed out for servicing on time as the reduction in traffic typically experienced over this period means crews travel quickly on their respective routes.

Residents are also reminded that there is ongoing risk of refuse collection delays throughout the City currently, and they should leave bins out until 21:00 each night to ensure collection. If not collected on the scheduled day, please bring it out again each day until it is emptied. Report uncollected bins after 48 hours.

‘We appeal to residents to avoid illegal dumping year round. Let’s be mindful of our areas and neighbours. If you are going to visit one of our recreational areas such as parks and beaches, please remember to bin it in a Bingo bin,’ said Mayoral Committee Member for Urban Waste Management, Alderman Grant Twigg.

Drop-off facilities

A detailed list of drop-off facilities, their locations, general operating times and the kinds of materials accepted can be found here.

Drop-off facilities will operate as per the below on the following days over the festive season:

Christmas boxes and donations

Residents are reminded that they are under no obligation to give cash donations or Christmas boxes to the City's Solid Waste Management staff and contractors.

The City of Cape Town has a policy in place which prohibits staff and contractors from soliciting Christmas boxes, or money from residents. However, residents are welcome to give a voluntary cash donation or a box of goodies.

Reports of staff requesting donations will be investigated immediately and, where residents are willing to testify, the City will be able to take appropriate disciplinary action. To investigate such a report, we will need at least the vehicle registration number and the date and time of the incident.

Residents should also be aware that certain opportunists attempt to pose as collections staff at this time of year. If residents suspect that the people who approach them are misrepresenting themselves, the matter should be reported to the South African Police Service.

Logging service requests:

Residents are encouraged to submit service requests for Solid Waste Management using the following channels:

• Call Center: 0860 103 089
• Online: www.capetown.gov.za/servicerequests/
• Email: Wastewise@capetown.gov.za

End

Published by:
City of Cape Town, Media Office